Terms and Conditions

1. Introduction

These are Damage Assist’s Terms & Conditions. They tell you: 

  • The rules for using our services
  • What you can expect from Damage Assist
  • Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies. 
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services�

Anything offered by Damage Assist, including: 

  • Enquiries
  • Estimates
  • Project Work
  • Repairs
  • Emergency Call Outs
  • Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

  • “Us/We/Our†refers to Damage Assist.
  • “You†refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
  • “Tradesperson/tradespeople†refers to the representative(s) appointed by Damage Assist to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

  • Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
  • Materials supplied by us (not exceeding the trade purchase price of materials +25% markup).

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable except in cases where the work carried out is zero rated.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% over the equivalent total hourly rate cost. Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

  • If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
  • If, after submission of the estimate, there is an increase in the price of materials.
  • If, after submission of the estimate, it is discovered that further work needs to be carried out which was not anticipated when the estimate was prepared.
  • If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
  • Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £75.00.

We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an Authorised Representative. We will not be bound by any estimates given orally or in which manifest errors occur.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives. Offers and incentives will be clearly defined including any specific Terms & Conditions. Offers and incentives may only be used in conjunction with each other at our absolute discretion.

roulette222lu.com

8. Material Collection

Collection of non-stock items is chargeable, however:

  • Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
  • In the unforeseen circumstances that the collection time is likely to exceed 45 minutes you will receive prior notification of the reason.
  • Only one tradesperson is permitted to leave the job to collect required materials/parts.

9. Invoices & Payment

Upon your agreement for us to carry out estimated or PreBooked work, a deposit payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion. 
Upon completion of work you will be invoiced, for which payment is due on receipt. Damage Assist reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full. 
You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

10. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged. 
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

12. Satisfaction

Damage Assist are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our Insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

13. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Damage Assist tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties. 
The guarantee will become null and void if the work completed by us is:

  • Subject to misuse, neglect or negligence.
  • Repaired, modified or tampered with by anyone other than a Damage Assist tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you and will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Insurance claim sabotage of repair.
  • Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

14. Liability

We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time. We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in our paperwork. 
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions. 
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

16. General

These Terms and Conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our Terms and Conditions will prevail over any Terms and Conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a Contract with us you agree irrevocably to waive the application of any such Terms and Conditions. 
These Terms and Conditions, and all Contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of English Law.

×